FAQ

I JUST PLACED AN ORDER WHEN WILL IT BE SHIPPED?

Please allow 2 - 5 business days of processing and production time for your order to ship out.

 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. 

 

DO YOU OFFER RETURN + REFUND?

We offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order please reach out to us at support@scrunchopia.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.

 

DO YOU OFFER WHOLESALE OR CUSTOM ORDER?

Yes! Please feel free to fill out the contact form on our website, or send us an email at support@scrunchopia.com.